FAQs
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+1 (828) 365-6505

REGISTRATION

 

How do I register?

Go to the bottom of any page on the website and click on the REGISTER button.

 

Why Should I Register?

5 Reasons to Register:

  • It’s free
  • You’ll have access to search our lots of merchandise available for sale
  • You can’t buy unless you’re registered
  • You can alert us to your specific product preferences
  • Did we mention…it’s free?

 

To whom does Buylotz Wholesale sell?

Buylotz Wholesale sells and ships to businesses in the United States and across the world. If you are based in the USA, you must have a US business license to place an order. A copy of your valid Seller’s Permit, Sales & Use Tax License or Federal EIN Notice will be required to complete an order. If you are in any other country, we will notify you of what we need according to the country you are from and/or shipping the goods to.

 

Can I register if my business is based outside of the United States?

Yes. Companies based outside the United States can register on the website. Foreign firms who want to buy will need to submit requested documentation according to what country is involved. We will notify you of what we need once you start the registration process.

 

 

MERCHANDISE FOR SALE FROM LIQUIDATORS

 

What conditions of products are for sale?
  • Uninspected returns: Product that has been purchased by consumers and returned to the retailer for a variety of reasons.
  • Premium: This category of product includes high-quality liquidation lots. The vast majority of products will be ready for immediate resale. However, these are still liquidation lots and, as such, are sold "as is." There is always a chance that a non-working item will slip through the inspection process, but such items will be exceptions.
  • Refurbished products: Products that are used, but have gone through an inspection process and been restored to like-new condition. They typically have a limited warranty.
  • New and never opened: These products can include overstock items (product that does not make it to the retail shelf), closeout merchandise (product that was in the store but is no longer offered by retailer), and shelf pulls (product that was in the retail store but pulled off the shelf to make room for new inventory).
  • Visible box damage: Box damage merchandise is product that packaging was damaged in the distribution center and, for that reason, was never shipped to the retail store.
  • Opened and resealed box: These open box products were previously opened, so they may be slightly worn in appearance and will be re-taped.
  • Scratch and dent: These products are not tested. The vast majority, however, are fully functional, though they may have scratches, or missing accessories.

 

What is the difference between private label branded product and private label?

National Branded Product is product that is not manufactured or specifically sold at a single retail outlet. Private Label is product that is manufactured and sold at a specific retail outlet.

 

What kind of warranty is provided?

There are no warranties on liquidation merchandise and purchases cannot be returned. All product from surplus liquidators is sold "as-is where-is." This fact is reflected in the deeply discounted price for liquidation lots.

 

 

BIDDING AND PURCHASING

 

What different methods of buying are there?
  • Auctions: Customers place bids on lots they want to purchase. Auctions have a start time and end time. Proxy bidding is available.
  • Buy Now/Fixed Price: Purchase at the set price given on the website.
  • Private Auctions: Customers have to be invited to these auctions. After the customer is invited, the customer would bid on the product like a normal auction.
  • Call in: Product that can only be purchased by talking to a Buylotz account manager. This is typically done when there are restrictions on the product that the customer must be made aware of before purchase. This is also happens if the customer has a premium subscription with Buylotz.

 

What is proxy bidding?

Proxy bidding lets you enter the maximum amount you are willing to pay for an item. Buylotz will accept the minimum price that will allow you to win the bid. As competing bids rise, our system will automatically place other bids on your behalf until your maximum bid amount is reached.

 

How do I bid on auctions?

Log-on to your account. Locate the "AUCTION" tab. Click "Place a Bid."

 

What happens when I am the winning auction bid?

Upon auction close, if you are the winning bid, you will be notified by email. You then have 5 business days to go to your shopping cart and check out with your winning auction lot(s). Please remember that every bid on a Buylotz auction lot is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. Cancelling bids may result in the suspension of your account.

 

How do I purchase products offered at a fixed price?

Log-on to your account. Locate the "BUY NOW" tab. Click "Add to Cart." Or simply call us and finalize the purchase over the phone.

 

What is "My Account" page?

This is a central location on our website where you can quickly and easily manage your account. Use it to check current bids and available lots and view your purchase history.

 

How do I find products?

Buylotz has added advanced search functionality to its newly launched site. You can now search for specific products in manifests to help you more quickly located what you are looking for. Simply input the brand or product category you are looking for in the search box at the top of the page.

The search field is available at the top of every web page.

 

 

TERMS & CONDITIONS

 

What are terms and conditions (T&Cs)?

These are conditions, set by the retailers or manufacturers that are liquidating their inventory, related to reselling products in the secondary market. The conditions must be agreed to by the buyer prior to purchase. These conditions are established in order to protect the integrity of the brands and the retail pricing of the products. Surplus liquidators work with vendors to enforce these terms and conditions.

 

Where do I find the T&Cs?

We wuill email them to you when needed.

 

Is a business license required?

Prior to buying, you will be required to provide a copy of a valid reseller's permit or sales tax certificate for your company. This allows us to not charge state sales tax since you are a business.

 

 

PAYMENT QUESTIONS

 

What types of payment do you accept?

Pires Enterprises, Inc. DBA Buylotz Wholesale accepts payment by bank wire transfer and credit card. All purchases will require payment before merchandise is shipped. A ship method must be chosen for all products on an order PRIOR TO selecting a payment method. Wire Information: Your wire transfer will be made directly to Pires Enterprises, Inc. in Forest City, NC. Wiring information will be provided to the buyer via email.

 

Are there special guidelines for credit card payments?

Before you can pay for an order by credit card, you must be a Gold or a Platinum subscribed member. 

  • Buylotz accepts payment through Discover, MasterCard, Visa, and American Express.
  • There is a cap on credit card usage of $6,000 per customer per day.

 

Can I pay for multiple purchase agreements with one wire?

Yes, as long as you reference all of the purchase agreement numbers on the wire.

 

How long does it take to receive a wire transfer?

The length of time can vary. On average, it takes two hours before it shows up in our account. Wires from Canada usually take 3 to 5 days.

 

How long does it take to process a wire transfer?

It normally takes one day. This timeframe can be shortened if the purchase agreement information is referenced on your wire.

 

When may I schedule a pickup of my goods?

Product is typically released within 24 hours after the wire has been posted.

 

 

SHIPPING

 

Who is responsible for freight cost?

The purchaser is responsible for and shall pay the cost of any and all shipping. This includes trucking, special handling (residential delivery, liftgate, and call for appointment), duties, and clearing cost. Buylotz Wholesale can provide shipping services at discounted rates.

 

How do I get a shipping estimate and arrange shipping on the site?

Simply call us and we will be glad to give you quotes and schedules.

 

What are accessorial services?

Any shipping service that is not considered "standard procedure" may require additional fees and is referred to as an accessorial service or fee. Following are examples of available accessorial services. You can choose any and all of these options during the checkout process.

  • Delivery Appointment: Indicates whether or not delivery appointment is required at the receiving location.
  • Commercial: Indicates whether or not the receiving location is a commercial site.
  • Liftgate service: When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a platform at the back of certain trucks that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.
  • Residential Delivery: If you do not have a commercial location that actually opens and closes at set times each day within a commercially zoned area, you will be considered a residence and extra fees will apply for pickup and delivery.
Here are some other shipping conditions:
  • All truckload shipments will be transported on 48-foot and 53-foot trailers that do not have lift gates. We do not offer Liftgate Service on full truck load shipments.
  • Truckload shipments cannot be delivered to a residence or any residential area due to truck size constraints.
  • It is required that the destination location has a loading dock or equipment to remove the pallets from the trailer (forklift, pallet jack, etc.).
  • The destination location is responsible for the unloading of the pallets from the vehicle. The driver will not assist in unloading.
  • Truckload carriers provide a maximum of two hours to unload the trailers. If two hours is exceeded, you will be charged additional detention charges.
  • The process of scheduling the vehicle to pick up will begin once we receive and process payment for the purchased goods and freight.
  • Once your payment is received, we will assign the first available vehicle to pick up your product.
  • Once a truck has been assigned, you will be contacted by the carrier to schedule a delivery appointment at the delivering location.
  • Vehicle availability can determine how quickly the purchased goods are picked up. This could take 24 to 48 hours.
  • If you have shipping questions, please call us.

 

When should I use a common carrier?

When you cannot pick up or would like Buylotz to ship for you. Truck transportation is sometimes more economical than pick-up. Common carriers transport your pallets on a truck with additional shipments so that the costs for transportation can be shared. Please call Buylotz for a shipping quote.

 

Are transit times guaranteed?

Transit times are not guaranteed. Our goal is to ship within 72 hours after receiving the wire transfer. Transit times do not include the day of pick-up.

 

What happens if my shipment isn't ready when the driver comes?

Most commonly, the driver will not wait. The driver will be dispatched for the following day.

 

What happens if merchandise is damaged in transit?

Title and risk of loss to any merchandise pass to the buyer upon Buylotz's tender of shipment to the carrier at Buylotz's warehouse. The consignee must file claims with the carrier for damage in transit.

 

What is the claims process?

Claims are handled directly between the shipper, consignee and the carrier. GENCO Marketplace is not involved in the actual claims process and has no influence on the carrier's claim decision. Claims with the carrier must be filed within 90 days of delivery. The claimant should only file for loss or damage on the product which was shipped. ALWAYS be as concise as possible in noting specific damage on the delivery receipt. Mark any damaged or missing freight on the delivery BOL immediately!

 

Do I call the carrier after scheduling a shipment?

Do not call the freight carrier or terminal since this will duplicate the pick-up. When you schedule shipping through GENCO Transportation, we contact the carrier electronically.

 

Can I pick up my order at the warehouse?

Yes, after your payment has been processed, you should make an appointment with the warehouse to schedule the pick-up since they will need time to stage the order.

 

Do you ship overseas?

Yes. We work with several logistics companies that can put your merchandise virtually anywhere in the world.

 

 

Register here to become our customer!

It is very easy to become our customer. Simply click on the "REGISTER" link and apply for an account with us. That will redirect you to our Quicklotz website where you can fill out a registration form. We may request a few more details from you such as address, phone number, type of business, etc. to complete your application. That will help us build your profile with us so we can send you exactly what you are looking for.

REGISTER